Please read our Terms & Conditions

Policy & Procedure for Admissions Appeals and Complaints 2018-2019



  1. Mont Rose College of Management and Sciences is committed to high quality and transparent Admission Policy and Procedures. But there will be times when the applicant is not satisfied with the admission process and wish to file a complaint. Therefore, admissions complaint and appeals policy has been designed in line with chapter B2 and indicator 3 of the Quality Code.



An appeal is a formal request for a selection decision be reviewed and will only be considered where there are adequate grounds (as set out below). An applicant can request a review of a decision concerning the application with regards to procedural grounds, within 2 weeks of the decision being made.

  1. Any applicant may complain or appeal against the handling of his/her admission application if there is a reason to believe that;
  • If the admission decision contradicts the published entry criteria
  • Administration or procedural error in handling applications
  • Concerns regarding staff behaviour in handling the admission application
  • Emergence of information which may have affected the decision and which was not available at the time of the original decision.


  1. Complaints or Appeals will not be considered:
  • If the applicant is disappointed with the selection decision made on academic grounds
  • If the dispute concerns a decision from a previous admissions cycle or one that has already been accepted by the applicant

Complaints Procedure: Chapter –B2 – Indicator -3

  1. Mont Rose College is committed to resolve admission queries quickly and informally. In the first instance the applicant should contact the relevant Admission Advisor for feedback and an explanation as to why their application was unsuccessful. If the course of action proves unsatisfactory, then the formal complaints and appeals policy will apply.
    • If the applicant is not satisfied with the outcome of the application and the feedback received or there is some new information, he/she may complain in writing to the College Admissions Manager. An applicant must provide the following information:


  • Name and Address
    Grounds for the complaint
    An indication of the outcome being sought


  • The Admission Manager shall investigate the complaint and shall respond to the applicant within 15 days of the receipt of the complaint. (If it should prove impossible to respond fully within 15 working days, the applicant shall be informed in writing of the revised date).

Appeals Procedure: Chapter B2 –Indicator -3


  1. Where an applicant remains dissatisfied with the written response received regarding their complaint, or there is substantial new information, he/she may appeal in writing to the Admission Manager by completing the Applicant Appeal Form together with any supporting documentation, within 15 working days following the receipt of their formal feedback.


5.1 The Admission Manager shall investigate the appeal and shall respond to the appellant within 15 working days of receipt of the appeal. (If it should prove impossible to respond fully within 15 working days, the applicant shall be informed in writing of the revised date).

5.2 The Admission Manager may request additional information from either the applicant or relevant staff and may convene a meeting to discuss the appeal. The Admission Manager will inform either:

The appeal is upheld and the College will take appropriate action


The appeal is not upheld and will communicate the reasons for this decision and confirm that no action will be taken

5.3 The decision reached by the Admission Manager is final and will be communicated to the appellant and relevant staff within 15 working days of considering the appeal.

Appendix 1

Applicant Appeal Form


This is only for the purpose of submitting a formal appeal in accordance with the Mont Rose College Admissions Complaints and Appeals Policy. Please read this information prior to submitting the form as we may be unable to consider an inappropriate or incomplete submission.


If you have any queries concerning the completion or submission of this form, please contact the Head of Admissions Mr. Jodat at j.sheikh@mrcollege.ac.uk


Applicant Name:
Applicant Number/ UCAS Personal ID:
Course(s) applied to:


Please provide details of your appeal below (please provide copies of any communications regarding your application or feedback received)












Continue on separate sheets if necessary


Please explain why you are not satisfied with the feedback or communications you have received.




  • For this contract, the terms; `the college`, `we`, and `our` mean or refer to Mont Rose College of Management and Sciences, and the term `you` refers to an applicant.
  • The purpose of these Terms and Conditions is to set out a contractual relationship between you and the College.
  • The contract is made of:
    1. These Terms and Conditions
    2. The Course description on our website https://mrcollege.ac.uk/courses/
    3. The Unconditional Offer letter (Offer).
    4. The College’s Policies and Procedures, published on our website, student handbook and Moodle.
  • The College provides all information about the course content and structure to the applicant. The applicant should read the course content and understand the course structure to ensure that they know all information before the start of the course.
  • By accepting the Offer you enter into a contract with the College. You enter into the contract even if the fees are paid on your behalf by a third party.
  • Anyone providing false information on the application form will be discontinued from the College even after the enrolment, and will not get any refund.
  • The College requires all its students to attend all lectures and classes; submit written work when required; attend all tests and examinations; and work thoroughly throughout the programme.
  • The student is required to provide at least twenty four (24) hours advance notice in writing to the College staff if for any reason (other than medical or other emergency) he/she is unable to attend the class as published on the timetable.
  • We may suspend/withdraw any student without a refund at any stage from a programme if the student fails to achieve satisfactory attendance; fails to submit the coursework by the deadlines stated, commits fraud or acts inappropriately.
  • We may remove any student without a refund at any stage from a programme if the student fails to fulfil any financial obligations to the College.
  • As part of accepting these Terms and Conditions, you should refer to the College’s Fee Policy and Refunds and Compensation Policy for full information.
  • We reserve the right to change or alter the timetable and the composition of our teaching staff whenever the expediency of the situation requires us to do so.
  • The College may decide to apply reasonable changes to the course provision either before or after the enrolment date. The student is advised to refer to the Student Protection Plan (published on our website)
  • We reserve the right to cancel any programme with four weeks' notice before the published commencement date of the programme, in which case any fees paid will be refunded in full.
  • For programmes leading to qualifications awarded by external awarding bodies, students must agree to be bound by the relevant awarding body regulations and any subsequent amendments made to that from time to time.
  • The College will collect and use your information in accordance with the principles set out in the College’s Fair Processing Notice: https://mrcollege.ac.uk/hesa-fair-processing-notices/
  • If you have a complaint, you should follow the College’s Complaint Procedures available on our website https://mrcollege.ac.uk/mrc-policies/
  • You have the right to cancel your contract within 14 days of the course start. The written course withdrawal form (available in the Reception) must be submitted to j.sheikh@mrcollege.ac.uk. The full refund of fees paid will be made within 10 working days after receiving the withdrawal form. There will be no refund available if you fail to notify us in writing about cancelation of this contract within 14 days of your course start.
  • We pay your awarding body course registration fees on your behalf. If at any time during your course you decide to withdraw or are withdrawn because of non- compliance with our policies and procedures, you will be required to reimburse the course registration fee made on your behalf to the College. You are required to contact the Finance Department at renata@mrcollege.ac.uk to arrange a payment.
  • By accepting terms and conditions, you agree to comply with the College’s policies and procedures as amended from time to time. These include the policies and regulations concerning your studies, conduct and behaviour, including regulations relating to harassment, the use of IT facilities, health and safety and data protection requirements.


  • Nothing in these terms and the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
    • Death or personal injury caused by negligence;
    • Fraud or fraudulent misrepresentation; and
    Subject as above, the College's total liability to the Student shall not exceed the limit of the Colleges insurance cover in place at the time of any incident. The College's total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.
  • The following types of loss are wholly excluded:
    Loss of use or corruption of computer software, data or information which results from linking to the College IT system unless that damage is caused by the Colleges gross negligence.
    Indirect or consequential loss (which means any loss other than that directly caused by the action of the College e.g. if your computer is stolen, then the limit is for the cost of the actual computer and not to any loss caused by the thief accessing the contents which would be an indirect loss.
  • Unless the Student notifies the College that he/she intends to make a claim in respect of an event within the notice period, the College shall have no liability for that event. The notice period for an event shall start on the day on which the Student became, or ought reasonably to have become, aware of the event having occurred and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail. In some cases we may be able to accept a complaint after the time limit. The student would have to include compelling personal reason statement.
  • In exceptional circumstances, we may be able to accept a complaint after the time limit. If you feel that the time limit should not apply to your complaint, please tell us why.
  • This limitation of liability clause shall continue after the course or other connection with the College has ended and will also cover any claims brought after that time


I confirm that I have completed this form and to the best of my knowledge the information provided is complete and accurate. I have read and understood the Terms and Conditions in this form and the College’s Policies and Procedures. I am acutely aware that failure to comply with the College’s Policies and Procedures may lead to my admission at Mont Rose College of Management and Sciences being cancelled.