Restaurant Table Service Workshop

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Target Audience

  • Level 4 & 5 hospitality students.
  • Members of the local community interested in hospitality training.
Workshop Duration

2-3 Hours – divided into interactive sessions

Certificate of attendance

Will be issued by Mont Rose College of Management and Sciences

Cost

Redbridge Residents: Free of Cost
Other UK Residents: £250
International: £500

Delivery method

Both online and face to face depending on the demand and the profile of attendees

Who will deliver

Mont Rose College Teachers and students

Key Learning Objectives

By the end of this workshop, participants will be able to:

  • Understand the principles of professional table service in a restaurant setting.
  • Demonstrate different service styles (e.g., American, French, Silver, Gueridon, Buffet).
  • Effectively interact with guests, applying professional communication and customer service techniques.
  • Properly set up and clear a table according to service standards.
  • Understand menu presentation and suggestive selling techniques to enhance the guest experience.
  • Handle guest complaints and special requests in a professional manner.
  • Apply hygiene and safety protocols in table service operations.

Course Format

Introduction (20 minutes)

Overview of table service and hospitality standards.

Demonstration (40 minutes):

Trainer-led demonstration of different service styles.

Hands-on Practice (1 hour):

Participants practice service techniques in a simulated restaurant setting.

Role-Playing Scenarios (30 minutes):

Handling guest interactions, complaints, and upselling techniques.

Feedback & Q&A (30 minutes):

Group discussion, feedback from trainers, and participant reflections.

Image module

Workshop Materials

  • Dining setup: Tables, chairs, linens, cutlery, crockery, glassware.
  • Menus & order pads for role-playing scenarios.
  • Training videos & printed guides on table service styles.
  • Props for simulation exercises (e.g., trays, serving utensils).

Assessment

  • Practical Evaluation: Participants are observed performing table service tasks.
  • Role-Play Assessment: Handling a guest interaction and managing a complaint.
  • Feedback Session: Self-reflection and peer feedback.
  • Certificate of Participation (optional, for community participants).

How to Apply

Please apply by sending an email to Programme Manager Pratika Teyssedou at p.teyssedou@mrcollege.ac.uk

As part of the application, please send a copy of your passport, proof of address (driver’s license or utility bill) and your current CV.