Student Welfare

Welfare Service

The Welfare Team are a confidential service that can provide advice and support for a wide range of issues or possible difficulties students may be facing. We are not counsellors, but we are happy to listen and offer support or make suggestions where this is possible.  We have found that students prefer having a safe environment where they can express themselves and work towards positive outcomes.

The Welfare Officer is here to help you with any personal challenges you may experience during your time at Mont Rose College and is able to advise you on a wide range of personal and welfare issues that may impact your studies and day-to-day life, including:

  • Settling in and adjusting to College/University life
  • Crisis support
  • Family or relationship issues
  • Harassment and bullying
  • Drug or alcohol issues
  • If you are victim of violence (crime/sexual/domestic/hate)
  • Concerns about a friend
  • Stress (personal or study related)
  • Abuse
  • If you don’t know where to go for help

Contact the Welfare Officer

Drop- In – First floor,  Mont Rose House, 412-416 Eastern Avenue, Ilford, Greater London, IG2 6NQ, available Monday – Friday, 10:00 – 16:30 (please note: this may not always be available so it would be best to book an appointment).


Email: and ask to arrange an appointment.

Phone:  020 8556 5009  ext. 1022

At the drop–in or at your first appointment, the Welfare officer will speak to you to understand your situation and consider the help and support you might need.

This could be giving you advice and information, sign posting you to specialist support or advice services, or simply talking things through with you, looking at what practical assistance is needed and helping you to come up with a plan of action.

Please be aware that the Welfare Officer does not deal with formal complaints. How to complain can be found at:

In an emergency: The Welfare Officer works alongside Academic Tutors and other University support services to provide wellbeing support for students in need. However, the Welfare Officer is not an emergency service and is only accessible Monday – Friday, 10am – 4:30pm.

If you are struggling to cope or need urgent help outside of these hours, we advise that you contact one of the following services:

  • Your Doctor/GP Surgery – you can request an emergency appointment
  • NHS non-emergency advice – call 111 (available 24/7)
  • Emergency Services (Police, Ambulance, Fire Service) – 999 (only call this in an emergency).
  • The Samaritans – 116 123 (available 24/7)
  • Nightline – open from 6pm to 8am every night of term.  Confidential listening, support and practical information service for students, all our volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing – (+44) 207 631 0101
  • Redbridge NHS mental health crisis number – 0300 555 1000 (available 24/7)