If you’re considering a career in tourism and hospitality sector
If you’re considering a career in the ever-growing travel, tourism and hospitality sector, the menu of options is getting bigger, but the ingredients for success are getting more complex.
According to the World Travel and Tourism Council, it is the biggest employment sector in the world. It employs over 284 million people; one in every eleven jobs on the planet. Hospitality, tourism and leisure have continued to grow steadily throughout the years of austerity. Despite all the financial and political uncertainty, the sector looks set for consolidation and further growth.
But it is also undergoing a transformation, largely to keep pace with the demands of millennial consumers, or people born between 1980 and 2000. This generation of hospitality customers is far better-informed thanks to the Digital Age, more sophisticated in their buying decisions and more exacting. They are also willing and armed to speak up if their needs aren’t met
What are they looking for?
Well, their growing grasp of their power as consumers means that they are acutely aware that they have choice, so they are looking to be impressed. They want contemporary design or classic elegance, tied to smart technology, to create a stress-free hospitality experience.
Ironically, though technological advances are changing the face of the hospitality industry daily, customers also demanding more space, local ambience and the personal touch when looking for hotels and restaurants. So, what does this mean for anyone considering or currently:
Ultimately it makes it an exciting time to be preparing yourself for the challenges ahead. While studying at the college in Ilford, you will gain skills and insights that lead to a world of opportunities. This includes an understanding of the way in which hotels and restaurants are using cutting edge design, added-value guest services, ethical standpoints and innovative joint ventures with partners to stand out from competitors.
For example, hotel leader Best Western has opened a new boutique chain Vib (short for Vibrant) to cash in on growing demand for fresh decor and a hospitality experience. To keep pace with consumer passion for technology, the W Hotel group enables guests to unlock rooms in some of their hotels with their Apple Watches. HLT Hotels (based in Scandinavia) enables guests to check in and access rooms via smartphones. In line with growing demand for authentic local experiences, Marriott’s Residence Inns hosts Mix theme nights to provide guests with local flavour.
Clearly, creativity, business acumen, a good head for finances and a passion for innovation are just some of the ingredients needed for the wide range of careers available in the global hospitality sector. To see if you have the ingredients and to add a store of new knowledge and skills contact Mont Rose College in London to make sure you stay ahead of hospitality opportunities.