If you are looking to gain a career within the hospitality industry, you may be interested to find out about the type of skills which are expected of you.
There are a number of job roles within the hospitality sector to consider; from running resorts to hotels and restaurants.
One of the key factors of the hospitality industry is to be committed to achieving customer satisfaction. This may require a great level of time and effort in order to satisfy customers looking for perfection. You should have the motivation to do whatever it takes to aim for 100% satisfaction and gain repeat customers.
To work within the hospitality sector, a great level of communication will be required. You will be expected to communicate effectively both orally and in writing to other businesses and customers, for example via emails or letters.
3. Knowledge of health and safety
To work in the hospitality sector, you must have a great deal of knowledge on health and safety. Due to the amount of customers and clients who pass through the doors, health and safety is crucial. Due to the range of hospitality sectors, different health and safety procedures will need to be thought out. You must understand the nature of your job role and the particular industry you work in to maintain a safe working environment for both staff and customers.
As the saying goes – ‘teamwork makes the dream work’ and within the hospitality industry, this is most certainly the case. You may be a leader of a team, therefore ensuring that colleagues are given the correct instructions is essential to customer satisfaction and productivity. If you are working within a team, you should aim to make the team work as successfully as possible.
5. Computer skills
The majority of people now understand how to use computer systems and this is beneficial within the hospitality industry. There is usually a great deal of work required on software systems for bookings and analysing data. Knowledge of how to send emails effectively will also be required as this is a huge part of the way in which the hospitality sector is run.
To find out more about working in the industry or if you are interested in enrolling on courses in hospitality, please contact us today at Mont Rose College, London. We also have a blog if you’d like to read more about the hospitality industry.