Refund and Compensation Policy
Consultation: Student Union and Student Representative Committee:
Review frequency- annually
- Welfare fund
1.1 The purpose of this Policy is to ensure that students are aware of the procedures that they have to follow in case they become eligible for a refund or compensation. The policy also sets the eligibility criteria and outlines those circumstances where the students might become eligible for refunds/compensation.
1.2 Mont Rose College of Management and Sciences (the College) will provide all required information about the course, timetables, location to applicants at the time of enrolment and prior to the start of each academic year. The College plans course programmes well in advance to ensure that there will be no disruption to students.
1.3 Students are advised to refer to the Student Protection Plan https://mrcollege.ac.uk/student-protection-plan/ to understand what measures the College puts in place to ensure course continuity.
1.4. In very rare cases the College may have to make changes (as for example- to programme content, campus relocation). If the students concerned are adversely affected by such changes, they may be eligible for a refund of their tuition fees or/and compensation for any extra costs incurred.
2.1. The College has an obligation to ensure that it complies with the requirements of the Office of Student (OFS), Designated Quality Body (DQB), Student Loan Company (SLC), the HE Quality Assurance regulator, Pearson, Buckinghamshire New University (partner university), the Office of the Independent Adjudicator (OIA) and other regulators.
2.2. This policy applies to:
- Students paying the tuition fees themselves
- Students in receipt of tuition fees from the SLC
- Students whose tuition fees are paid by a sponsor
3.1. Once an unconditional offer of a place at the College has been accepted and the student starts the course, he/she becomes liable for the tuition fee payments. For further detail regarding tuition fee liabilities, the student should refer to the Students Fee Policy on Mont Rose College’s website. (https://mrcollege.ac.uk/mrc-policies/)
3.2. If the student or the person who pays the tuition fees on the student’s behalf, changes their mind regarding continuing the course, they must submit a written withdrawal request to the Admission Manager Mr. Jodat Sheikh firstname.lastname@example.org within 14 days from the start of the course. In this case the fees paid for the first term will be refunded to the student/sponsor/SLC in full within 10 working days from the date, written withdrawal request was received. No further claim is required.
3.3. If the student withdraws/ suspends after 14 days of starting the course, the tuition fee liability will apply as follows:
- Withdrawal/Suspension in term 1- 25% of an annual tuition fee will be payable.
- Withdrawal/Suspension in term 2- 50% of an annual tuition fee will be payable (after attending the first class of the 2nd term)
- Withdrawal/Suspension in term 3- 100% of an annual tuition fee will be payable. (after attending the first class of the 3nd term)
3.4. If the student paid full tuition fees in advance, any overpayments will be processed directly (no claim required):
- Withdrawal/Suspension in term 1- 75% refund of an annual tuition fee.
- Withdrawal/Suspension in term 2- 50% refund of an annual tuition fee.
- Withdrawal/Suspension in term 3- 0% refund of an annual tuition fee.
3.5 The refunds will be processed:
- To the student, if the tuition fee was paid by the student
- To SLC, if the payment for tuition was received from SLC.
- To an employer/parent/ sponsor, if the payment was paid on behalf of a student.
3.6. If the College decides to close a programme or campus, students will be offered the opportunity to transfer to other campuses or modified programmes.
3.7. Tuition fees will not be refunded if the programme’s closure is due to a force majeure beyond the College’s control (e.g. (But without limitation) flood, epidemic diseases, war etc.)
3.8. If a student leaves the course voluntarily or has been suspended prior to the date of a change, they will not be eligible for a refund.
3.9. No refunds will be made for payments made for learning materials or to third parties on the student’s behalf (e.g. registration fees; materials, printings).
3.10. If the student believes that he/she is eligible for a refund (excluding automatic refunds as per paragraph 3.2 (written request of withdrawal within 14 days is required)), he/she should refer to the College’s Student Complaint Procedures (https://mrcollege.ac.uk/apply-online/) and submit a claim. The claim will be reviewed according to the College’s policies and procedures. If a decision is made to refund the tuition fees to a student, the refund will be processed within 10 working days of a decision being made. Any refunds will be processed as per clause 3.5.
4.1 The College will make it as a priority to ensure that all courses offered are delivered as initially described and advertised.
4.2 A student may be eligible for compensation if, as a result of College’s decisions, the student has to transfer to another campus/ provider, resulting in increased travelling, maintenance or other costs.
4.3 The affected students will be offered the opportunity to apply for compensation after the change takes place.
4.4 The students will have to prove the material extent of any financial disadvantage (lost time, increased costs) incurred as a result of any change.
4.5 If students are notified prior to enrolment to their programmes that the College will be relocating or planning to relocate, by accepting these conditions, such students will not be eligible for compensation.
4.6 After assessing the student’s claim (if found valid), the compensation amount and the compensation release plan will be decided and conveyed to the student.
4.7 If the student is unhappy with the College’s decision regarding compensation, he/she can request a review of the decision. If the student is still not happy, he/she can refer to the College’s complaints procedures (https://mrcollege.ac.uk/mrc-policies/) and submit a claim.
4.8 Any compensation will be paid directly to the affected student’s account.
4.9 If a student has any queries regarding the release of compensation funds, he /she should send a query to email@example.com
The following College’s documents related to this policy are available on https://mrcollege.ac.uk/mrc-policies/
- Students Fee policy
- Students Complaint procedure
- Academic Appeals Procedure
- Admissions Policy
- Equality and Diversity Policy
- Student Protection Plan https://mrcollege.ac.uk/student-protection-plan/