Student Services FAQ

  • How can I find my ID number?

    You can find your MONT ROSE Student ID Number by contacting Student Services.

  • Can I speak to someone to get information?

    A: Switchboard can help answer quick general questions, connect you with campus resources and give you the 4-1-1 on how to register and enroll at Mont Rose College.
    Phone: 0208 556 5009
    Hours: Monday- Friday 8:00 AM-5:00 PM

  • I need to change my address / personal details.

    You can contact student services in order to change the details.

    You can change your personal details by contacting Student Services. You may be required to provide proof of new details in order to proceed.

  • Will attendance requirements be the same online?

    A: As with all classes, the faculty will establish attendance requirements for each course, the students are expected to communicate with the instructor regarding any absences.  Faculty will communicate with students regarding any changes in their attendance practices.

  • Will my online class be held at the same time?

    Your instructor will communicate expectations for online learning.

  • How can I contact my tutor?

    You can contact your relevant tutor by emailing them directly whilst we work from home. If needed, the tutor will contact you.

  • How can I get a council tax/reference/ admissions letter?

    Contact student Services in writing either via email or attending the premise. We aim to resolve such queries within 5 working days but there may be some delays.

  • How can I get a ID Card?

    You can apply for an ID card easily by going to https://rebrand.ly/mrc-studentidcard. You will receive a confirmation email upon successful submission.

  • I need to authorise an absence.

    Please email attendance@mrcollege.ac.uk with your MRC ID in order to report any changes to your attendance.

  • Whom do I contact for IT Support- including any issues with Moodle, Email and MS Teams?

    For Bucks- it@bucks.ac.uk

    For Mont Rose- ithelpdesk@mrcollege.ac.uk  (MS Teams, Moodle, Mont Rose College Emails)

  • I need an extension on my assignments

    For extensions and mitigating circumstances, please email student.services@mrcollege.ac.uk or contat us over telephone for the relevant forms. Once you fill the details, please email this to student.services or your Course leader.

    Mitigating Circumstances Form

    Extensions Form

  • How do I access Moodle?

    You can access Moodle by visiting https://elearning.mrcollege.ac.uk

IT FAQs

Moodle

  • What my Moodle ID?

    In case you do not know your Moodle ID, it will be sent via text to your mobile number.

  • What is my Moodle password?

    Your Moodle password format is dd-Mon-yy (Student’s DOB). If you started on or after September 2021 your Moodle password format should be yourFirstName_yourStudentID

  • How to get to my Moodle page?

    Please type elearning.mrcollege.ac.uk in your browser and login through your Moodle credentials.

  • I can not find my Moodle units/courses in my Moodle account?

    Go to your Moodle account. Find “my courses” on the blue ribbon bar at the top of the Moodle first page. Click on “my courses”. You will see a dropdown menu. You can find your courses in this dropdown menu.

  • Can you change my Moodle password?

    Yes, we can change your Moodle password, and a new password is sent to you via text on your mobile number.

MS Teams

  • What is my MS Team ID?

    Your MS Team ID format is studentid@mrcollege.ac.uk; it will be sent to you via text on your mobile number.

  • What is my MS Team password?

    Your MS Team password format is dd-Mon-yy (Student’s DOB). It will be sent to you via text on your mobile number.

  • How to get to my MS Team account?

    Please go to your course in Moodle. Click on the online class tab. Click on the online class link. You will be asked your username and the password for MS Teams. Type your MS Teams credentials into this login window. Click on the Join button to join the class.

  • Should I use MS Team App or download MS Team App?

    That is your preference. Both are the same in functionality.

  • Can you change my MS Team password?

    Yes, we can change, but it is advisable to keep the same format of the password as it is assigned initially.

  • I cannot join the class.

    Please go to your course in Moodle. Click on the online class. You will be asked your username and the password for MS Teams. Type in this login window. Click on the Join button to join the class.

  • Can you send the class link?

    There is not a separate link for the class. You can join the class through Moodle. Please go to your course in Moodle. Click on the online class. You will be asked your username and the password for MS Teams. Type in this login window. Click on the Join button to join the class.

    Alternatively you can click on the “Teams” button within MS Teams, and you will find your relevant class. Click on your relevant class and press the join button.

College Email

  • What is my college email?

    Your college email format is studentid@mrcollege.ac.uk, and it will be sent to you via text on your mobile number.

  • What is my email password?

    Your email password format is dd-Mon-yy (Student’s DOB). It will be sent to you via text on your mobile number.

  • How to login to college email?

    Please go to GMAIL.com and type your college email as your username and the password to log into your college email account.

  • Can I change my college email password?

    Yes, you can. But if you need IT help, please contact at ithelpdesk@mrcollege.ac.uk

    For any issue related to VLE and college email, please contact 020 8556 5009 ext (1004) or email ithelpdesk@mrcollege.ac.uk