Student Services FAQ

  • When will I have the Induction?

    Once we receive an Unconditional offer from MRC Admission team, then you will be enrolled in the system. Student Services Officer will send you Welcome, Induction details, Reminder, and Post Induction emails at different times.

  • When will I have my Login Credentials

    A: You will receive your Login Credentials from the Student Services offer before the Induction.

  • How can I find my ID number?

    You can find your MONT ROSE Student ID Number in your Login Credentials email, or you can contact Student Services.

  • Do I have to register with Student Union?

    You do not need to register as you will be automatically be register with Mont Rose College. Bucks Students will be registered will BUCKS Student Union.

  • Can I apply for Student Oyster Cared or Discount Card?

    Once you are registered with Mont Rose College. You will receive information how to apply Student Oyster Card and Discount Card. If you need any assistance, then you can contact with Student Union at mrcsu@mrcollege.ac.uk

  • Can I speak to someone to get information?

    Switchboard can help answer quick general questions, connect you with campus resources, and give you the information on how to register and enroll at Mont Rose College.
    Phone: 0208 556 5009
    Hours: Monday- Friday 8:00 AM-6:00 PM

  • I need to change my address / personal details.

    You can change your personal details by contacting Student Services. You will be required to provide proof of new details in order to proceed.

  • Will my online class be held at the same time?

    Your class will be as per your timetable. In the current situation, all classes are online until further notice. If there will be any change, then students will be notified.

  • How can I contact my tutor?

    You can contact your relevant tutor by emailing them directly. The tutor’s contact details are available in the assignment brief. Alternately you can contact student services for assistance.

  • How can I get a council tax/reference/ admissions letter?

    Contact Student Services in writing either via email or attending the premise. We aim to resolve such queries within 5 working days, but there may be some delays depending on your Student Loan Company application status.

  • How can I get an ID Card?

    You can apply for an ID card easily by going to https://rebrand.ly/mrc-studentidcard. You will receive a confirmation email upon successful submission. Student Services will notify you once your ID card is ready for collection or post.

  • I need to authorise an absence.

    Please email attendance@mrcollege.ac.uk with your MRC ID in order to report any changes to your attendance. You will be required to provide evidence if you need your attendance to be approved for more than one week.

  • Can I get Pastoral Support?

    You can get pastoral support if your attendance is not satisfactory level. You will need to contact with attendance team at attendance@mrcollege.ac.uk or Student Services Manager.

  • What can I do if I get a warning/suspension letter

    Your first point of contact will be attendance, or you can book an appointment with the Course Team Leader or Student Services Manager.

  • I need an extension on my assignments

    You need to discuss first with your concerned tutor or Course Team Leader if you require an extension. You will be required to complete the relevant form. If you are Bucks students, you will need to contact either Mont Rose College course Partnership Tutor/ Registry or Student Services Manager.

IT FAQs

Moodle

  • What my Moodle ID?

    In case you do not know your moodle ID, it will be sent via text to your mobile number.

  • What is my Moodle password?

    Your Moodle password format is Mrdd/mm/yy (Student’s DOB)

  • How to get to my Moodle page?

    Please type elearning.mrcollege.ac.uk in your browser and login through your Moodle credentials.

  • I can not find my Moodle units/courses in my Moodle account?

    Go to your Moodle account. Find “my courses” on the blue ribbon bar at the top of the Moodle first page. Click on “my course”. You will see a dropdown menu. You can find your courses in this dropdown menu.

  • Can you change my Moodle password?

    Yes, we can change your Moodle password, and a new password is sent to you via text on your mobile number.

MS Teams

  • What is my MS Team ID?

    Your MS Team ID format is studentid@mrcollege.ac.uk; it will be sent to you via text on your mobile number.

  • What is my MS Team password?

    Your MS Team password format is Mrdd/mm/yy (Student’s DOB). It will be sent to you via text on your mobile number

  • How to get to my MS Team account?

    Please go to your course in Moodle. Click on the online class tab. Click on the online class link. You will be asked your username and the password for MS Teams. Type your MS Team credentials into this login window. Click on the Join button to join the class.

  • Should I use MS Team App or download MS Team App?

    That is your preference. Both are the same in functionality.

  • Can you change my MS Team password?

    Yes, we can change, but it is advisable to keep the same format of the password as it is assigned initially.

  • I can not join the class.

    Please go to your course in Moodle. Click on the online class. You will be asked your username and the password for MS Teams. Type in this login window. Click on the Join button to join the class.

  • Can you send the class link?

    There is not a separate link for the class. You can join the class through Moodle. Please go to your course in Moodle. Click on the online class. You will be asked your username and the password for MS Teams. Type in this login window. Click on the Join button to join the class.

    Or you can click on the “Teams” button within MS Team, and you will find your relevant class. Click on your relevant class and press the join button.

College E-mail

  • What is my college email?

    Your college email format is studentid@mrcollege.ac.uk, and it will be sent to you via text on your mobile number.

  • What is my email password?

    Your email password format is Mrdd/mm/yy (Student’s DOB). It will be sent to you via text on your mobile number.

  • How to login to college email?

    Please go to GMAIL.com and type your college email as your username and the password to log into your college email account.

  • Can I change my college email password?

    Yes, you can. But if you need IT help, please contact at ithelpdesk@mrcollege.ac.uk

    For any issue related to VLE and college email, please contact 020 8556 5009 ext (1004) or email ithelpdesk@mrcollege.ac.uk