Student Services FAQ

Once you receive an Unconditional offer from the MRC Admission team, you will be enrolled in the system. The Student Services Team member will send you helpful information like Induction details, Reminders, and Post Induction emails at different times.

You will receive your Login Credentials from the Student Services Officer after the Induction.

You can find your MONT ROSE Student ID Number in your Login Credentials email or contact Student Services.

You do not need to register; you will automatically be registered with Mont Rose College. Buckinghamshire New University Students will be registered with University Student Union.

Once you are registered with Mont Rose College. You will receive information on applying for Student Oyster Card and Discount Card. If you need any assistance, then you can contact with Student Union at mrcsu@mrcollege.ac.uk or Student Services Officer at student.assistant@mrcollege.ac.uk

The switchboard can help answer quick general questions, connect you with campus resources, and give you information on how to register and enroll at Mont Rose College. 
Phone: 0208 556 5009
Hours: Monday- Friday 8:00 AM-6:00 PM

You can change your personal details by contacting Student Services. You will be required to provide proof of address in order to proceed. You need to email student.assistant@mrcollege.ac.uk with your evidence and student ID number. You will need to complete the relevant form.

Contact Student Services in writing via email at student.assistant@mrcollege.ac.uk or by attending the premise. We aim to resolve such queries within 3-5 working days, but there may be delays depending on your Student Loan Company application status. You will need to complete the relevant form.

You will receive your ID card during the Induction. If your ID card is not ready for collection, Student Services will notify you once your ID card is ready. If you have lost your ID card, please email student.assistant@mrcollege.ac.uk ASAP. You must always wear your student ID card when you attend College.

You must contact the student services team for your duplicate MRC ID card. You will need to pay for a replacement card.

You can contact your relevant tutor by emailing them directly. Tutor’s contact details are available in the assignment brief. Alternatively, you can contact MRC Registry Team for assistance.

You must first discuss with your concerned tutor or Course Team Leader if you require an extension. You will be required to complete the relevant form. If you are a Bucks student, contact the relevant MRC Partnership Tutor/ Registrar or Student Services Manager. If you have personal challenges or disability, please email welfareofficer@mrcollege.ac.uk with your name and MRC ID number for further support.

Student must have 80% attendance to be considered satisfactory for HND and 90% for DET.

Your first point of contact should be the attendance team at attendance@mrcollege.ac.uk

To discuss any personal challenges that refrain you from attending the College. You can contact the welfare department at welfareofficer@mrcollege.ac.uk

Please email attendance@mrcollege.ac.uk with your MRC ID to report any changes to your attendance. You will be required to provide evidence if you need your attendance approved for over one week. You will need to complete the relevant form.

The attendance Team will contact you via text messages, email, and telephone. If you are not reachable, they will contact your Next of Kin. We will issue you an attendance warning letter if there is no correspondence from you.

You will need to contact the attendance team by person or email at attendance@mrcollege.ac.uk

You must contact the attendance team within 5 working days of getting any warning, suspension, or pastoral letter.

You will be issued a pastoral letter

You must coordinate with the attendance team for your attendance; otherwise, you will be suspended, and College will inform SLC (Student Loan Company).

Your first point of contact will be attendance, or you can book an appointment with the relevant Prorgam Manager or Student Services Manager.

You can get pastoral support if your attendance is unsatisfactory. You will need to contact with attendance team at attendance@mrcollege.ac.uk. If you have personal challenges or disability, then please email  welfareofficer@mrcollege.ac.uk or Student Services Manager at welfare@mrcollege.ac.uk

yes, you can interrupt, defer or withdraw from the course. You will need to contact the student services team to discuss the options before deciding. You will need to complete the relevant form and send it to student.assistant@mrcollege.ac.uk If you are registered with the MRC welfare department. Please contact to Welfare Officer either by visiting Gantshil Campus 1^st floor or by emailing welfareofficer@mrcollege.ac.uk

You will need to complete the relevant form and send it to student.assistant@mrcollege.ac.uk or student.services@mrcollege.ac.uk with your details like Student ID No, Name, Course Name etc. If you lost your Pearson (Edexcel) Certificate/Diploma, you must complete the Pearson online form. There will be Awarding Body charge. If you need assistance, please get in touch with the registry either by visiting Gantshil Campus 5^th floor or by emailing results@mrcollege.ac.uk

You will receive Emails/SMS about all the events in the College. If you would like to participate in the event, please get in touch with the student services team at student.services@mrcollege.ac.uk

Please contact the student services department at  student.services@mrcollege.ac.uk for carer advice.

You can borrow the book from the library by visiting the 5^th floor at Mont Rose House Campus Ganthills or the Ground floor at Shakphere House Campus.

You can borrow up to 2 books.

You can borrow the books for two weeks.

You will have to request to extend the borrowing, and the student services will respond according to the books available and their demand in the library.

To register for alumni, contact the alumini team at alumini@mrcollege.ac.uk