Student Useful Information
Student Useful Information
Student Other Information
Welcome to Mont Rose College of Management & Sciences, Student Services: Your Support System for Success
At Mont Rose College of Management and Sciences, our Student Services team is committed to being your reliable support system throughout your academic journey. We create an environment where everyone feels welcome and valued, providing exceptional care and support to empower your success.
How to reach us:
Visit in Person: Find us at Mont Rose House Campus, 5th Floor, 412-416 Eastern Avenue, Gants Hill, London, IG2 6NQ and Ground floor at the Shakespeare House, 267 Cranbrook Rd, Ilford IG1 4TG. Our reception team on the Ground Floor at the Mont Rose House is also available to assist with visitor passes and general enquiries.
Book an Appointment: Click here to schedule a meeting with our team. This helps us provide you with focused, uninterrupted assistance for your specific needs.
Email Us: Contact our team at Student.Assistant@mrcollege.ac.uk or Student.Services@mrcollege.ac.uk. Remember to include your full name and Student ID in all correspondence.
Call Us: Dial the college number (020 8556 5009) and ask for Student Services, or use extensions 1009, 1039 or 1027 to speak directly with our team members.
Meet Our Dedicated Team
| Name | Extension | Role | |
|---|---|---|---|
| Ms. Orla Daly | o.daly@mrcollege.ac.uk / ssm@mrcollege.ac.uk | 1003 | Provisional Deputy Manager |
| Ms. Dua Ishaque | d.ishaque@mrcollege.ac.uk / ssm@mrcollege.ac.uk | 1032 | Provisional Deputy Manager |
| Ms. Monisah Akram | m.akram@mrcollege.ac.uk | *1000 | Student Services Administrator |
| Mr. Fawaz Al-Rassas | f.rassas@mrcollege.ac.uk | 1009 | Student Services Administrator |
| Mr. M. A. Matthew Lammin | m.lammin@mrcollege.ac.uk | 1009 | Student Services Administrator |
| Jazib Rehman | j.rehman@mrcollege.ac.uk | 1039 | Student Services Administrator (Attendance) |
| Shakespeare House Reception | Student.services@mrcollege.ac.uk | 1027 | Student Services Team |
General Enquires
Determine Your Enquiry Type
Our team handles various queries including timetables, class changes, BNU enrolment, personal information updates, and IT assistance. Consider which service you need before contacting us.
Choose Your Contact Method
Reach us via phone (extensions 1009/1027),
Email us (Student.Assistant@mrcollege.ac.uk), or visit us in person at Mont Rose House (5th Floor) or Shakespeare House (Ground Floor).
Provide Complete Information
Include your full name, Student ID, and clear details about your enquiry. For emails, use short sentences in English and provide all relevant information for faster resolution.
Allow Processing Time
Please allow up to 5 working days. For urgent issues, call us first to understand expected response times.
Attendance Reporting Procedure
Assess Your Situation
If you’re unwell or facing unforeseen circumstances, evaluate your health and safety first. Determine if you’ll be absent for a single session or multiple days.
Notify the Attendance Team
Contact the Student Services and Attendance Team via email at attendance@mrcollege.ac.uk before your scheduled class begins. Wait up to 48 hours for a response.
Provide Required Information
Include your full name, student ID number, course details, and reason for absence. Attach supporting evidence (medical notes, etc.).
Follow Up if Necessary
If your absence extends beyond one week, submit the attendance form. If you don’t receive confirmation or have concerns, follow up with the Attendance Team.
Maintaining good attendance creates a positive learning environment and demonstrates your commitment to your studies. Failure to follow attendance protocols may result in warning letters, suspension, or withdrawal from your course.
Student Status & Council Tax Exemption Letters
Who can request a student status and Council tax exemption letter?
All enrolled students can request a student status and a Council tax exemption letter. First-year students must commence classes and provide their Student Finance England Letter of Entitlement confirming Tuition Fee Loan and enrolment.
What documentation is needed?
First-year students must provide a copy of their Letter of Entitlement from Student Finance England (SFE). Continuing students should ensure their details are up to date in the college system.
How do I request a letter?
Email Student.Assistant@mrcollege.ac.uk with your full name, Student ID number, and SFE Letter of Entitlement (for first-year students) and clearly state which letter you need.
How long does it take to process?
Standard processing time is five working days. For urgent requests, follow Mont Rose College policy and include a £10 admin fee. In line with Mont Rose College’s sustainability initiative, letters are provided as soft copies (PDF) via email.
Student ID Card
Your student ID card serves as your official identification at Mont Rose College. It provides access to campus facilities, library services, and validates your student status for external services. Visit Student Services on the 5th Floor to get your card after the induction.
Initial Issuance
Automatically issued after enrolment. Collect during induction with other essential documents or visit 5th floor reception to collect at later date.
Lost Card Reporting
Report immediately by calling Ext: 1009, 1039 or 1027, or email Student.Assistant@mrcollege.ac.uk.
Replacement Process
Pay £10 admin fee online using your ID number as reference. We’ll notify you when ready for collection.
Use your full name as the reference and make payment to:
- Name: Mont Rose College
- Sort Code: 20-31-52
- Account Number: 90543063
Collection
Upon receipt of your request with a payment proof, we will respond to your query within 5 working days
We will notify you via text once your ID card is ready for collection, either from the 5th Floor of Mont Rose House or the Ground Floor of Shakespeare House (for HSC students).
Travel Discounts
TFL Oyster Card Discounts
As a full-time student, you’re eligible for discounted travel on London’s transport network. Our team can provide the necessary documentation to apply for your 18+ Student Oyster card, offering up to 30% off travel costs throughout London.
Network Rail Discounts
Save 1/3 on rail travel across Britain with a 16-25 Railcard or 26-30 Railcard. Student Services can verify your student status for your application, helping you access significant savings on train journeys for leisure or visiting family.
Travel Discounts Application ( Student Oyster Card )
Create TFL Account: Visit photocard.tfl.gov.uk to start your application.
https://photocard.tfl.gov.uk/tfl/showLogon.do
Enter College Details: Use format MRC/123456/HND matching your ID card.
Wait for Approval: Process takes up to 2 weeks to complete
Enjoy Discounts: Use your 18+ Oyster Card for travel savings
Rail Card Application ( Student Oyster Card )
Collect form from Train stations or visit website (26-30 Railcard – 26-30 Railcard)
https://www.26-30railcard.co.uk/
Enter College Details: Bring the printed form to Student services department for the stamp or enter college details online
Wait for Approval: Process takes few days to complete.
Enjoy Discounts: Use your rail card for travelling
Induction
The primary aim of the induction process is to warmly welcome our new students, and to emphasise their importance and value within our community. We strive to assist them in integrating smoothly into the college environment and feeling like part of our family from the start.
Another crucial aspect of the induction is to acquaint new students with the college’s main departments, faculty members, and campus layout. By doing so, we aim to ensure they feel confident and at ease in their new surroundings, affirming that they have chosen the right place for their educational journey. Additionally, the induction serves as an opportunity to underscore the significance of students’ adherence to Mont Rose College’s terms and conditions.
The Student Services Team will oversee the induction process to ensure all students feel welcomed and supported. The Team maintains open communication with students, provides the necessary information and gathers any missing details before and after the induction. This meticulous approach ensures that the beginning of every student’s educational journey is seamless and devoid of unnecessary stress. We will email tailored information packs to all enrolled students to ensure everyone stays informed.
Academic Requests
Mitigating circumstances/ Extensions
Request form via email at student.services@mrcollege.ac.uk with supporting evidence and the decision will be taken by Head of Department
Study Interruptions
For mitigating personal or medical circumstances. Request the form via email at student.services@mrcollege.ac.uk
Submit the completed form and Student services department will communicate the decision
Course Withdrawals
Request the form via email at student.services@mrcollege.ac.uk
Submit the completed form with explanation
Internal Transfers
Change session time with departmental approval
Change of entire course will be subject to different factors. Visit our transfer policy https://mrcollege.ac.uk/mrc-policy/ for more information
Email such requests to student.services@mrcollege.ac.uk and student.assistant@mrcollege.ac.uk
Digital Learning Platforms
Moodle Access
Access modules, assignments and session materials using your unique credentials provided after enrolment.
Blackboard (BNU Students)
Buckinghamshire New University students receive separate credentials for Blackboard access.
Technical Support
Email Moodle.Help@mrcollege.ac.uk or call 020 8556 5009 for assistance with Moodle.
BNU students should contact 0149 460 5000 for Blackboard help or email at IT@bnu.ac.uk
We encourage students to email and book an appointment for a comprehensive step-by-step explanation addressing Moodle or Blackboard access queries.
Library Services
Visit the 5th floor to borrow books from our collection. Books may be kept for two weeks, with extension possibilities subject to availability. Email the Student Services Department to request extensions at student.assistant@mrcollege.ac.uk .
Please refer to the Library regulation for more detailed information ( Link for regulations)
HND students can also access an online library database via Moodle.
General Concerns/Complaints
Mont Rose College strives to cater to the individual needs of its student community. We are committed to maintaining high level standard in both bespoke education and the services we offer to students. Should Student Services fall short of the standards you deserve, we encourage students to approach us first and give us the opportunity to address their concerns informally.
In case the issue under question falls within the authority of Mont Rose College, and you remain dissatisfied with the outcome or service provided, we invite you to follow our complaints procedure and submit your concerns or formal complaint, detailing what went wrong and what outcome you are seeking.
| Step | Description |
|---|---|
| 1 | Send both informal and formal complaints to: Complaints@mrcollege.ac.uk Academic.Complaints@mrcollege.ac.uk |
| 2 | Upon receipt of your complaint, you will receive an acknowledgment email along with information and advice to resolve your query amicably (informal). The email will provide further instructions on the next course of action. |
| 3 | If you remain dissatisfied, you can proceed to the next stage by confirming your intention in writing. We will then guide you to download the complaints form from our website or alternatively, email our Student Services team to request these forms and relevant information. |
| 4 | Along with the complaint forms, you will receive confirmation of the named staff member who will manage your first formal stage complaints procedure. |
| 5 | You must submit your formal complaint in writing, explaining the nature of the issues, why you are not satisfied with the proposed informal resolution, and the best outcome you expect from us. |
| 6 | Upon receipt of the completed form, you will receive an acknowledgment email/letter and informed of the next stage within fourteen working days.
A committee panel will investigate your complaint and send you, their decision. You will attend and offered the opportunity to bring a representative if you so desire. This entire process typically takes 4 weeks from the submission of your complaint. For further information, please visit our website and refer to the section on policies and procedures. |
Mont Rose College takes every query, expressed concern, or complaint seriously and conducts thorough investigations into the issues raised. We advise addressing your concern directly with the relevant staff members involved. If the matter remains unresolved, please proceed to complete the Concerns/Complaints form, and email it to the appropriate contact listed below.
| Name | Extension | Role | |
| Mr. Desh Sharma | academic.complaints@mrcollege.ac.uk | 1006 | Senior Academic Complaints |
| Orla Daly and Dua Ishaque | complaints@mrcollege.ac.uk | 1003/1032 | Student Services Provisional Deputy Managers |
Please refer to our complaint policy on the website for further information.
Please note, even after graduation, we welcome feedback, concerns, and complaints within 6 months as we strive to maintain our high standard of student care and exceed expectations. Please also note that students enrolled with Buckinghamshire New University (BNU) on a degree course, master’s degree or foundation program may, where applicable, follow BNU’s complaints procedure. BNU involvement in complaints resolution, is often on academic grounds. If a student remains dissatisfied with the outcome of the investigation and the decision of the Mont Rose College committee, they can request a review of the Mont Rose College decision to ensure compliance with our published procedures and timescales, and whether the outcome was reasonable given the circumstances presented. For more information, students must visit BNU’s website and refer to the section on policies and procedures.
Student Finance & Hardship Fund
Our Senior Finance Officer, Miss Arrani, supported by Student Finance Officers Mr Michael and Isfandyar Muhammad, are adept at adhering to funding regulations. They provide crucial assistance to students by validating eligibility criteria, aiding in Student Finance England (SFE) applications, and answering general queries. We offer dedicated support to all students facing financial challenges through the Hardship Fund.
Please refer this link for more information on Hardship fund
The team also manages inquiries related to invoice submission for the “Refer a Friend” scheme and managing the payment processes.
| Name | Extension | Role | |
|---|---|---|---|
| Miss. Arrani Kugathas | studentfinance@mrcollege.ac.uk | *1031 | Senior Finance Officer, (Student Finance) |
| Mr. Michael Semuguruka | hardshipfund@mrcollege.ac.uk | 1030 | Student Finance Support Officer – (Student Finance & Hardship Fund) |
| Mr. Isfandyar Muhammad | financequeries@mrcollege.ac.uk | *1031 | Student Finance Officer (Student Finance) |
Employability
The Employability Department assists Mont Rose College students and alumni in achieving their education and career objectives, enhancing skills for improved employability and career progression. Services include personalised job search advice, CV and cover letter evaluations, workshops tailored to specific student groups or subjects, and interview preparation sessions. We aim to help students reach their professional goals by providing invaluable skills and industry exposure. Our contact details are as follows:
| Name | Extension | Role |
|---|---|---|
| Ms. Eva Misheva | 1026 | Employability Coordinator |
| Ms. Barira Ahsan | 1025 | Employability Coordinator |
| Ms. Emilia Raja | 1025 | Employability Coordinator |
Moreover, our team provides extra-curricular services, including the opportunity for students to contribute content to the college magazine, Zephyr. This content may include business advertisements or creative writing pieces. Additionally, students can participate in the Angels Competition, a business competition organised by the college to nurture entrepreneurial skills.
To enrol in the Mont Rose College Angels competition, please get in touch with our competition team at
E: competition@mrcollege.ac.uk
We publish a monthly employability newsletter offering insights into the job industry, highlighting available work opportunities, showcasing student achievements, study tips, etc.
Student Ambassadors
Student ambassadors represent the student body within the employability department and Mont Rose College. They advocate for employability services, initiatives, and events, encouraging fellow students to engage in activities to advance their careers.
Student Engagement
Student engagement is at the heart of campus life. Students are encouraged to participate actively in everything Mont Rose College offers, making the campus feel warm, welcoming, and like a second home.
It’s more than just going to classes – it’s about getting involved in activities, joining clubs or outside organisations, meeting new people, and helping to make campus life better for everyone. By participating, students feel a stronger sense of belonging, improve their learning, and enjoy a lively, inclusive community.
In this friendly and supportive environment, students are valued, encouraged, and allowed to follow their passions and goals. We celebrate diversity, welcome different viewpoints, and create a space where everyone can succeed.
Student engagement keeps the campus spirit alive, building connections and memories that last a lifetime.
| Name | Extension | Role | |
|---|---|---|---|
| Ms Vasilta Golban | v.golban@mrcollege.ac.uk | 1040 | Student Engagement Officer |
Student Union
The Student Union (SU) is an integral part of life at Mont Rose College. It helps create a strong sense of community and offers many types of support and services across our campuses. The SU is the centre for social, cultural, and academic activities, organising events and meetings to make student life more enjoyable and rewarding.
It is a friendly place to meet new people, follow your interests, and make lasting memories. The SU supports students’ learning as well as their personal growth.
The SU team listens to student concerns, speaks up for important issues, and works to improve campus life. They ensure student voices are heard when decisions are made and help shape policies that benefit everyone.
The SU is key in supporting student success, well-being, and involvement in the lively college community. You can contact the SU in person or by email at mrcsu@mrcollege.ac.uk.
IT & VLE
The IT Department at Mont Rose College sets up all the online details you may need, such as your college email, Microsoft and Moodle log-ins. They can also help with any difficulty using the online Virtual Learning Environment (VLE) and help with the online library.
IT Support Team
| Name | Extension | Role | |
|---|---|---|---|
| Mr. Fayzul Amin | vle@mrcollege.ac.uk | 1028 | IT Manager |
| M. A. Matthew Lammin | moodle.help@mrcollege.ac.uk | 1003 | Student Services Administrator (For Moodle, MS Teams, and online library support) |
To access the Online library, please use the following:
elearning.mrcollege.ac.uk/login
All New Students, Please Note!
Mont Rose College Will Delete All Students’ IT Accounts Within 90 Days of Your Course Completion Or 90 Days After Leaving Your Course (Work Saved on Computers, Emails, Moodle, OneDrive, Google Drive And Office 365). It Is The Sole Responsibility of All Students To Backup up All Their Data (Work). Once the IT Account Is DELETED, We Cannot Retrieve It.
Student Concerns And Complaints
We advise addressing your concern directly with the relevant staff members involved. If the matter remains unresolved, please proceed to complete the Concerns/Complaints form and email it to the appropriate contact listed below. Kindly familiarise yourself with the college’s Concerns/Complaints policy to understand the procedure for submitting concerns and complaints.
Senior Complaints Team
| Name | Extension | Type | |
|---|---|---|---|
| Mr. Desh Sharma | academic.complaints@mrcollege.ac.uk | 1006 | Academic Complaints |
| Orla Daly and Dua Ishaque | complaints@mrcollege.ac.uk | 1003/1032 | General Complaints |
Registering to Vote
Voting provides you with the opportunity to decide who represents you and ensures that your student issues and concerns become a central part of UK politics. According to the Electoral Commission, statistically, students, young people and those who have recently moved into the UK are the least likely groups to be registered to vote. Your voice must be heard, and this means register to vote and play a part in the UK’s decision-making!
Registering and having your name on the Electoral register is also a useful tool to proving your identity and home address which helps greatly when applying for rental, credit card, or mobile phone contract.
https://www.gov.uk/register-to-vote
More information who is eligible to vote and how to register to vote is provided here.
Welfare and Pastoral Care
Health & Wellbeing
Access support for physical and mental health concerns, including referrals to specialist services when needed. Our team provides a confidential environment to discuss any health issues affecting your studies.
Academic Support
Get guidance on study skills, time management, and academic challenges. We connect you with appropriate academic resources and advisors to help you excel in your programme.
Financial Advice
Receive information on student finance, and emergency financial assistance. Our team can help you navigate to right department
Personal Concerns
Discuss personal difficulties in a safe, confidential space. Whether you’re experiencing homesickness, health issues, or other personal challenges, we’re here to support you.
Visit our comprehensive welfare services page for more detailed information on all the support services available here.
Moodle, OneDrive, Google Drive And Office 365). It Is The Sole Responsibility of All Students To Backup All Their Data (Work). Once The IT Account Is DELETED, We Cannot Retrieve It.
